CV

                                                                 

I was making my CV today for my upcoming travel in Dubai. I don't know if I made my CV right according to my level of interest. I sent it out to a lot of hiring companies in Dubai hoping they'll see my potential. In two days time, I will regularly check my e-mail for updates. :)

Aprilyn Cruz Manalili

HSE 16 Nia Rd. Priscilla Homes Tikay Malolos City Philippines

E-mail Address: manalili_aprilyn@yahoo.com

Phone: (0915) 9629193

 

Professional Profile

To be associated in your company that will employ and recognize my skills and abilities and will give opportunities for growth and advanced. A dedicated and results-driven employee who enjoys being part of a productive company locally or internationally. Very open to learn innovative ideas that will help business growth especially in terms of marketing strategies. Experienced in working with companies that handles sales execution and producing worldwide good customer service.  Possesses good communication and negotiation skills as well as high level of motivation skills required to meet the tightest of deadlines.

 

Customer Service Representative

·         Six years in customer support experience working within high-volume call center environments internationally.

·         Customer-focused customer service professional with strong in-bound and out-bound call center experience for leading communications companies and expert knowledge of communications products.

·         Excellent communicator with strong time-management and customer needs assessment skills

·         Articulate with excellent verbal and written communication skills. 

·         Exercise independent judgment, decision-making, and problem solving abilities.

·         Diplomatically resolve customer complaints and diffuse tension to ensure customer retention. 

 

Professional Experience

May 2010 – Present

Aegis People Support

Makati City Philippines

Team Lead OIC (Retention Account) / Verifications Researcher

-          Act as a third party verification firm conducting background checks for applicants applying for work

-          Submits reports to clients in a given timeframe

-          Conducting calls from different companies to obtain employment verification

-          Implement, manage and control employment screening programs

-          Handling calls about customer’s credit report and score

-          Providing assistance on their credit standing representing one of U.S. major credit bureau company

-          --Retaining customer’s making sure that they keep their membership

-          Researched and analyzed financial histories, verified employment backgrounds, and conducted telephone-based applicant interviews to obtain information and advice on resolving credit report discrepancies.

February 2007 – March 2010

Sykes Asia Inc.

Makati City Philippines

Customer Service Representative (Credit Card Account)

-          Deliver world class customer service and build customer satisfaction and loyalty covering credit card inquiries and disputes.

-          Provide effective and timely resolution of a range of customer inquiries.

-          Communicate clearly and effectively with the clients making sure that customer satisfaction was achieved

-          Promote teamwork and call center success

-          Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.

-          Answers client s questions to obtain full understanding of what information is being requested.

May 2006 – February 2007

One Global Contact Center

Ortigas City Philippines

Outbound Sales Representative

-          Communicate daily reservations to clients who would like to travel and book for a hotel accommodations

-          Monitor overflow of business including tours, advises dining rooms to make alternate plans if overbooked recommend changes in reservation system, troubleshoot, and generate ideas to help set and improve policies and standards.

-          Recommend the purchase of a travel plan

-          Help direct guests if a problem arises

-           Accepted assignments with an open, cooperative, positive and team-oriented attitude.

April- May 2005

Provincial Capitol of Bulacan

Malolos City Philippines

Student Trainee (Office Secretary)

-          Serve as secretary to the assigned supervisor; greet visitors and answer telephone, provide information; keyboard correspondence and related matters; prepare and maintain files and records.

-          Maintain confidential information of office related information.

-          Maintain appointment calendar, schedule appointments, conferences, and meetings.

 

Educational Background

2002-2006  (Tertiary)

Bulacan State University  (Malolos City, Philippines)

Bachelor of Science in Mathematics major in Computer Science

1998-2002 (Secondary)

 Saint Anne’s Catholic High School   (Hagonoy Bulacan, Philippines)

1992 -1998 (Primary)   San Jose Elementary School   ( Hagonoy Bulacan, Philippines)

 

Professional Development

-          Knowledge in Microsoft Office, Hyper Text Mark-Up Language (HTML), Structured Query Language (SQL) Visual Basic 6.0, Macromedia Flash

-          Inbound/Outbound Sales, Verification Researcher, Junior Executive

-          Presentation Skills

-          Subject Matter Expert

-           

 

Personal Details

Age                    :   26

Date of Birth      :  05 April 1986

Place of Birth     :  UST Hospital (Manila, Philippines)

Civil Status        :  Single

Nationality        :  Filipino

Height               :  5’2”

Weight               :  98 lbs.

Father’s Name   :  Jose M. Manalili

Occupation        :  Construction Worker

Mother’s Name :  Magdalena C. Manalili

Occupation       :  Housekeeper