Sunday, March 3, 2013

What's the sense???

Yesterday was one of the most craziest and stressful day at work. I arrived at the office around 10:30pm (thirty minutes earlier than the usual), I opened my Outlook and checked the messages. I was caught by this one message coming from ForceDesk so I opened and read it. To my surprise, they're changing my team's schedule. From Sun-Mon-Thur/Sun-Mon restdays to Wed-Thur-Sat/Wed-Thur off. So I was like, "Anu toh? Why I was not informed?". I was going to ask someone for an explanation but they're not yet around. First thing na naisip ko, "what's the sense of shift bid?". Hindi na nga pinakita yung name ng supervisor last time then they need to change our schedule. And take note, this is a very drastic change. After 2 hours, Boss Corey called me and discussed the changes. I did not make any response cause I wanted to listen and then he told me he's going to talk to my team. And I said, "Okay". Kinausap nya yung team ko separately and he got serious negative feedbacks especially from the newbies. My newbies used to take calls 10 hours a day so naiintindihan ko kung bakit ganun reaction nila which is why I'm thinking bakit hindi nila naisip yun bago baguhin ang schedule. As if they just wanna change it and napagtripan lang yung team namin. The discussion was fine and we had some arguments somehow. But he promised to see what he can do when he gets back on Tuesday. So, end of discussion. I know he's kinda pissed off hearing those reactions but he treated it positively. Until an hour and a half before the end of the shift that something unexpected happened. He called me again and told that he will dissolve my team kasi daw matitigas ang ulo at ang daming reklamo sa schedule. To my surprise he wanted me to handle CJ's team. Hindi ko alam kung ano iisipin ko that time. And while he was saying it, sobrang firm na nya and I was a bit afraid din na baka hindi na magbago ang decision nya. I was so confused with the happenings na hindi na din ako makapag-isip ng tama. So out of nowhere, nakapagsalita na din ako. I defended my team cause I want them to be intact. I don't have any personal reason. I fix this team and I want to spend my remaining days at work na kasama sila. So I argued with Boss Corey. I told him I can make this team work with our new schedule and that he will not hear any negative comments about changing our schedules anymore. I talked to my team. I explained everything. Hindi sa pagmamayabang pero alam ko namang, they all don't want to lose me and their teammates. They agreed to accept the new schedule. Wala namang choice. Ang pangit lang na-corner talaga kami. When they all don't want to accept the new schedule, they decided to change the supervisor leaving us no choice talaga. It's not that I don't want to handle CJ's team, napamahal na din sa akin ang bago kong team plus my effort of pushing them to perform and getting along with them. I really hate this day. I just hate the fact that kahit saang anggulo mo tingnan, talo ka. It's not that I don't want to lose, parang wala kasi akong nagawa. Flexibility is the big concern, yes. But what's the sense of bidding for your own schedule, definitely nonsense. You worked hard to get the closest chance to bid for the schedule you want to have and all of a sudden they'll just take it away from you. I am not acting immature. I just want it to be fair. My team consists of agents with higher pacman rating and they don not deserve this. Maybe I really don't know how to run this business but as a person, everyone deserves to get an explanation. Something acceptable. I am hoping that after this change, wala ng susunod. If ever meron man, I hope it will not affect my team. 

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