Maam April??

Three weeks ago, I experienced the difference of being in the pilot section. You get a lot of auxxes, attention and was given high respect by your co-agents and newbies. For those not working in the call center world, "auxxes" is when you were ask to go off the phones and assists the newer batches of agents. I am entitled to work and take calls 11 hours a day but being part of PIT, I rarely take calls now and I am being trained to coach agents and assists them with their questions and concerns about the account. It's fun helping them and at the same time you take a lot of time to relax and rest from the stressful day. Aside from the good privileges I am getting now, respect is the top thing I earned now from my co-agents. I don't know why they need to call me "Maam' whenever they have questions. I just smiled at them whenever I hear it.  Weird. I am used to being called "Teacher April" but "Maam April" is totally a different feeling. I just want to blog it cause I think in simple ways I am slowly earning the respect of my co-agents which is very hard to get now because of different attitudes and interests that goes with the age as well and cultures. I never dream to have a position in this type of environment cause I am not yet ready for it physically and emotionally. But maybe in the right time, if it's really my calling, then why not? :)