I was making my CV today for my upcoming travel in Dubai. I don't know if I made my CV right according to my level of interest. I sent it out to a lot of hiring companies in Dubai hoping they'll see my potential. In two days time, I will regularly check my e-mail for updates. :)
Aprilyn Cruz Manalili
HSE 16 Nia
Rd. Priscilla Homes Tikay Malolos City Philippines
E-mail
Address: manalili_aprilyn@yahoo.com
Professional
Profile
To
be associated in your company that will employ and recognize my skills and abilities
and will give opportunities for growth and advanced. A dedicated and
results-driven employee who enjoys being part of a productive company locally
or internationally. Very open to learn innovative ideas that will help business
growth especially in terms of marketing strategies. Experienced in working with
companies that handles sales execution and producing worldwide good customer
service. Possesses good communication
and negotiation skills as well as high level of motivation skills required to meet
the tightest of deadlines.
Customer Service Representative
·
Six years in customer
support experience working within high-volume call center environments
internationally.
·
Customer-focused customer
service professional with strong in-bound and out-bound call center experience
for leading communications companies and expert knowledge of communications
products.
·
Excellent communicator with
strong time-management and customer needs assessment skills
·
Articulate with excellent
verbal and written communication skills.
·
Exercise independent
judgment, decision-making, and problem solving abilities.
·
Diplomatically resolve
customer complaints and diffuse tension to ensure customer retention.
Professional Experience
May
2010 – Present
Aegis People Support
Makati City Philippines
Team
Lead OIC (Retention Account) / Verifications Researcher
-
Act as a third party verification firm
conducting background checks for applicants applying for work
-
Submits reports to clients in a given
timeframe
-
Conducting calls from different
companies to obtain employment verification
-
Implement, manage and control employment
screening programs
-
Handling calls about customer’s credit
report and score
-
Providing assistance on their credit
standing representing one of U.S. major credit bureau company
-
--Retaining customer’s making sure that
they keep their membership
-
Researched and analyzed
financial histories, verified employment backgrounds, and conducted
telephone-based applicant interviews to obtain information and advice on
resolving credit report discrepancies.
February
2007 – March 2010
Sykes Asia Inc.
Makati City Philippines
Customer
Service Representative (Credit Card Account)
-
Deliver world class customer service and
build customer satisfaction and loyalty covering credit card inquiries and
disputes.
-
Provide effective and timely resolution
of a range of customer inquiries.
-
Communicate clearly and effectively with
the clients making sure that customer satisfaction was achieved
-
Promote teamwork and call center success
-
Increase the customer experience by
providing information on new products, rate plans, and services through up
selling opportunities.
-
Answers client s questions to obtain
full understanding of what information is being requested.
May
2006 – February 2007
One Global Contact Center
Ortigas City Philippines
Outbound
Sales Representative
-
Communicate daily reservations to
clients who would like to travel and book for a hotel accommodations
-
Monitor overflow of business including
tours, advises dining rooms to make alternate plans if overbooked recommend
changes in reservation system, troubleshoot, and generate ideas to help set and
improve policies and standards.
-
Recommend the purchase of a travel plan
-
Help direct guests if a problem arises
-
Accepted assignments with an
open, cooperative, positive and team-oriented attitude.
April-
May 2005
Provincial Capitol of Bulacan
Malolos City Philippines
Student
Trainee (Office Secretary)
-
Serve as secretary to the assigned
supervisor; greet visitors and answer telephone, provide information; keyboard
correspondence and related matters; prepare and maintain files and records.
-
Maintain confidential information of
office related information.
-
Maintain appointment calendar, schedule
appointments, conferences, and meetings.
Educational
Background
2002-2006 (Tertiary)
Bulacan State University (Malolos City, Philippines)
Bachelor of Science in
Mathematics major in Computer Science
1998-2002
(Secondary)
Saint Anne’s Catholic High
School (Hagonoy Bulacan, Philippines)
1992
-1998 (Primary) San
Jose Elementary School ( Hagonoy Bulacan,
Philippines)
Professional
Development
-
Knowledge in Microsoft Office, Hyper
Text Mark-Up Language (HTML), Structured Query Language (SQL) Visual Basic 6.0,
Macromedia Flash
-
Inbound/Outbound Sales, Verification
Researcher, Junior Executive
-
Presentation Skills
-
Subject Matter Expert
-
Personal
Details
Age : 26
Date
of Birth : 05 April 1986
Place
of Birth : UST Hospital (Manila, Philippines)
Civil
Status : Single
Nationality :
Filipino
Height : 5’2”
Weight : 98 lbs.
Father’s
Name : Jose M. Manalili
Occupation : Construction
Worker
Mother’s
Name : Magdalena C. Manalili
Occupation : Housekeeper
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